When suppliers get caught in customer’s drama.... (sigh). When I see it happening, it is usually at post-award at QBRs etc. I metaphorically envision the supplier’s clothing getting caught in the customer’s moving gears – their approval process, their lack of an approval process, their culture, or political infighting. I recently witnessed one such episode and felt compassion for the supplier. I called my colleague Carol Bowser for advice. Carol is a former employment lawyer who provides workplace conflict management training and mediation services. She is one of the top 30 people to follow-on conflict management on Linked In, and has a conflict tip of the day and a newsletter with tips, techniques and conversation starters.
Carol had some great insights about why meetings go off the rails. Listen as she discusses the importance of understanding Goals, Roles, Guidelines and Ground Rules. Carol has so much to say about managing conflict in the work place. You can find her at conflictmanagementstrategies.com, and in LinkedIn https://www.linkedin.com/in/carol-bowser-2a65691/